At Yuvraj Mobix, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is missing accessories included in the package.

Return requests must be submitted within 7 days of receiving the product.

2. Items Not Eligible for Return

Returns will not be accepted if:

  • The product has been used, damaged, or physically altered by the customer.
  • The original packaging, invoice, or accessories are missing.
  • The product is damaged due to improper handling or misuse.
  • The return request is made after the return period.
  • Products purchased during clearance or special sale events, unless they are defective.

3. Return Conditions

To qualify for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with the original box, accessories, manuals, and invoice.
  • Include all complimentary items received with the purchase.

4. Return Process

To request a return:

  1. Contact our customer support within 7 days of delivery.
  2. Provide:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos or videos (if the item is damaged or defective)
  3. Our team will review your request.
  4. If approved, return instructions will be shared with you.

Products should not be returned without prior approval.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method.
  • If payment was made using Cash on Delivery (COD), the refund may be processed via bank transfer or another mutually agreed method.

6. Replacement Policy

If your product is:

  • Damaged during transit
  • Defective
  • Incorrectly delivered

We may offer a replacement instead of a refund, subject to product availability.

7. Cancellation Policy

Before Shipment

Orders may be cancelled before they are shipped. If payment has already been made, the refund will be processed to the original payment method.

After Shipment

Orders cannot be cancelled once they have been shipped. If eligible, you may request a return after delivery in accordance with this policy.

8. Non-Refundable Charges

The following charges are generally non-refundable unless the return is due to our error:

  • Shipping charges
  • Installation charges (if applicable)
  • Gift wrapping charges
  • Any service charges

9. Manufacturer Warranty

Most mobile phones and branded accessories are covered by the manufacturer's warranty. Warranty claims should be made according to the manufacturer's warranty terms. Please keep your original invoice for warranty support.

10. Contact Us

For any questions regarding returns or refunds, please contact us